Mattress Care & FAQ

New Mattress Scent

You many notice a faint smell from your new mattress, which is very common. Our beds are immediately sealed after production, which can lock in some of the smell until the bag is opened in your home. While some people find the scent unpleasant, it is not harmful and should dissipate within a few days.

Tip: Speed up this process by airing out your mattress before putting on your sheets.

Support Your Mattress

Your new mattress needs a strong foundation beneath it. If you did not purchase a base, please be aware that improper support for your new mattress will eventually cause it to sag and may invalidate your warranty. King and queen mattress sets require a bed frame with middle support.

Thicker Mattresses

Today’s mattresses are built thicker than in the past, so you may notice your bed is a little higher off the ground or your old sheets don’t fit. Many headboards/footboards allow you to adjust the bed height, and you can find deep-pocket sheets to fit your new mattress.

Give It Some Time

Your new bed may feel a little more firm than the one you tried in the store. It takes up to 8 weeks for your body to adjust to a new bed and for the bed to conform to your body.

Body Impressions

New padding layers begin to form to your body immediately, resulting in body impressions. This is normal and does not reflect a defective mattress. Body impressions can be reduced, but not eliminated, by following a monthly rotation schedule.

Carrying Your Mattress

Always carry your mattress on its side. You should never attempt to carry the mattress by yourself.

Handles (where fitted)

Handles are only for positioning the mattress and not for lifting or carrying, given the weight of today’s mattress.

Keep your mattress clean

A mattress protector is advisable.

Keep your mattress dry.

You should protect it from water and other fluids. A waterproof sheet or fitted waterproof cover under the mattress protector may be useful for children’s beds.

Every 5-7 years. Even if your mattress doesn’t show much wear and tear, your body, lifestyle and sleep needs have probably changed. If your mattress is 5-7 years older, so are you! Has your weight changed, have you gotten married, developed back problems, or do you have a less active lifestyle? That old mattress may no longer be the best fit for the person you are today.

Your doctor may have specific recommendations for your sleep surface. In general, we’d recommend a mattress that offers good support, and support does not mean the hardest or firmest mattress available. Innerspring mattresses are available in various types of surface materials over the coil unit that help in improving the comfort of a mattress without compromising the support you need. Foam, latex or air mattresses are also good options for contouring the body while offering proper support and lasting comfort.

Mattress protection, including the use of waterproof mattress pads, is the easiest way to protect the manufacturer’s warranty on your mattress. Should a problem arise with your mattress, it must be free of stains in order to qualify for a warranty exchange or repair. Aside from keeping your mattress free of stains, many mattress protectors have the ability to keep dust mites out of your new mattress and away from your skin.